Refund and Returns Policy

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Refund & Returns Policy

Last updated July 07, 2025

Thanks for supporting Big Ideas Art Studio!
I want you to feel great about your purchase — but if something’s not quite right, let’s talk about it.

If you’re unhappy for any reason, email me at nicole@bigideasartstudio.com to chat about possible solutions or request a refund. I handle all requests personally and will get back to you within 3 business days. If a refund is granted, most refunds will be processed within 1–2 billing cycles, depending on your payment method. You’ll receive an email notification once your refund has been issued.

WHAT’S REFUNDABLE

  • Memberships
    I offer refunds within 30 minutes of purchase for any membership tier. This is to protect the downloadable content and digital resources that are available right after purchase.
    → Please explore the site immediately upon purchase. If something feels off or not what you expected, please reach out within that 30-minute window to discuss a refund.
  • Live Class Purchases
    If you registered for a live class and can’t attend, email me as soon as possible. Refunds may be offered on a case-by-case basis, depending on timing and circumstances.

WHAT’S NOT REFUNDABLE

  • Digital downloads
    Once a file has been downloaded, I can’t offer a refund — but if the file doesn’t work or isn’t what you expected, email me! I’ll do my best to fix it.
  • Merchandise
    I’m not currently selling physical merchandise, so this section doesn’t apply right now — but I’ll update it if that ever changes.

QUESTIONS?

Reach out anytime at nicole@bigideasartstudio.com — I’m happy to help.